Privacy Policy

Last updated: January 2024

vivid-daisy Technology Services Ltd ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you interact with our services or visit our website.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you enquire about our services
• Address information when we provide on-site services
• Device information when you bring equipment for repair
• Payment details when processing transactions
• Communication records when you correspond with us

We also collect certain information automatically when you visit our website:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device and operating system information

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services
• To communicate with you about your enquiries or ongoing work
• To process payments and maintain financial records
• To send service updates and important notices
• To analyse website usage and improve user experience
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfil our service agreement with you
• Legitimate interests: Processing necessary for our business operations, provided it does not override your rights
• Legal obligation: Processing required to comply with applicable laws
• Consent: Where you have given explicit consent for specific processing activities

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist our operations (payment processors, delivery services)
• Professional advisors (accountants, solicitors) when necessary
• Law enforcement or regulatory bodies when required by law
• Successor organisations in the event of a business transfer

All third parties with whom we share data are required to protect your information and use it only for the purposes specified.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls limiting who can view personal data
• Regular security assessments and updates
• Staff training on data protection practices

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Typical retention periods include:

• Service records: 6 years after completion of work
• Financial records: 7 years as required by tax regulations
• Marketing preferences: Until you withdraw consent
• Website analytics: 26 months

Your Rights

Under data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate information
• Erasure of your data in certain circumstances
• Restriction of processing
• Data portability
• Objection to processing

To exercise any of these rights, please contact us using the details below. We will respond within one month of receiving your request.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. Significant changes will be communicated directly to affected individuals where possible.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

vivid-daisy Technology Services Ltd
Unit 14, Parkside Business Centre
47 Marchwood Road
London SE15 4QJ
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.